I have been using Lycamobile Hello Swiss M for about 6months, which includes calls and roaming outside of Switzerland. From the very start, I have been having problems, I'll list them below. Since their customer service is completely useless and dont actually listen/read your problem, but just send standard emails/replies by phone, I have eventually decided to change provider. So for everybody reading this, I recommend DO NOT GET LYCAMOBILE! List of problems: - Activation --> Activation is extremely difficult; you cannot use the settings that they send to you via MMS because they are wrong, so after a few calls and emails with their client service, I finally got the correct settings and had to manually change the APN. This does not immediately result in a working simcard btw, since you will have to restart several times and then miraculously it worked at some point - Contacting customer service via phone: You can choose the language, I choose English and end up in a German menu which eventually allows me to talk to a German-speaking person who gets angry because I supposedly chose the wrong menu. She even hangs up on me, when I try to explain that their menu was faulty. I try again and the same problem occurs. Then I try the French option and again end up in the German menu with a German-speaking person. Out of frustration, I then try chat: no answer. I finally find a way to contact customer service via the website and receive an email 3days later to help. - First time crossing the border to the EU --> Simcard stopped working completely; could not receive nor start calls, internet was not working. Never received a message with the settings for Germany, even though I received a text message that I would. - Crossing border to second country: Same problem as in the first country, but since I had more time there I really tried to fix it. Despite wrong information from the service center, I eventually managed, by manually changing settings, restarting many times, changes settings again and so eventually I am not even sure why at some point it did work. - Back in Switzerland: Sim-card did not work; I had to go through the whole process of manually adjusting settings again and restarting the phone until at some point it worked. - Second time crossing the border: Sim-card again does not work at all. This time, restarting the phone 2 times was enough to make it work eventually and it worked for 3 months without problems (also when coming back to Switzerland) - Change phones: I got a new phone and added the simcard, since then I have been having problems constantly (2 months now). In Switzerland is it always roaming, while I am supposed to have unlimited internet here. I have contacted the customer service countless times (via phone, chat and email), but to date they still have not been able to fix the problem. They keep on trying to make me change my settings, but the settings are already correct and they dont seem to get that my phone is working, but is just not supposed to roaming in my home country. - Crossing the border with my new phone: Simcard stops working; I have to reboot and manually change settings (again I do not receive any message with settings that I can use) until I evcentually get internet to work. Phone calls dont work for the full week that I am abroad. - Crossing the border a month later with my new phone: Simcard stops working; I have to reboot and manually change settings (again I do not receive any message with settings that I can use) until I eventually get internet to work. After 30min, internet stops working again and I realise that it has been using my credit instead of the pack that I have for the internet. I contact customer service and as usual they dont understand the problem and cant do anything to help; they advise me to buy a new pack. - Buying the new pack to have a working simcard while abroad: I buy the new pack as the customer service told me and nothing changes. I pay 25chf for nothing; I again contact customer service and dont even get a reply this time (I tried via chat, which kept disconnecting, and via the website). Phone calls from my phone dont work for 5days and then miraculously work again. - Pack renewal while abroad: Since I had bought a new pack already (that did not work), I switched off automatic renewal. 1day after it was supposed to be renewed, it renewed anyway without me giving permission. Again I cant get a reply from customer service. As mentioned above, this was the limit for me. I am switching to a new provider and warn everybody NOT TO CHOOSE LYCAMOBILE!