If I could give 0 stars I would. I was on holiday in USA, I came back to the UK my sim was not working at all. No network. I could not even call Lyca customer service. I asked a friend to help me get in touch with them. I did and they cold not help at all. They told me I had to order another sim card. I did. After I received my sim card I had to wait for my number to be transferred from the old sim to the new sim. 24 hours waited and it turns out the first lady did not actually put the request in place, I called back the next day, the customer service told me that the previous colleague made a mistake and they assured me everything would be active in 2 hours. Another 24 hours wait. Finally I get my number back. It's time to activate my bundle. They told me to top up in order for them to activate the plan. They assured me the bundle would be active in 4 hours so I turned my data on and spent 75p not knowing it was costing me because the bundle wasn't active. I called them back 6 times trying to resolve the issue, they kept hanging up on me and refused to activate the bundle. Out of despair, I called again to ask for PAC number and a refund on the amount on my sim card. They told me 5 days you will receive a refund. Today has been 5 days from the request, no refund yet. I called again today and they told me that I will receive a refund next week. But I won't be able to transfer my number to another network provider before I receive the refund. I have been without my phone since the 5th of December, unable to make calls or send messages. I will have to be like this for another week. I am so disappointed! I wouldn't recommend this company to anybody.