Awful customer service. Short version of the story - AVOID, AVOID, AVOID. I ordered a SIM at £1.95 a month with unlimited minutes and texts and 4GB data for 3 months (£4.75 thereafter). For some reason they billed me £2.95 despite their invoice clearly showing the workings as being £1.95. The documentation stated I was on bundle MSM1. I then later got an email stating the bundle was MSM2. The mobile app showed 10GB of data. I queried all of the above over the phone to no avail. They argued that I made the mistake, not them, they were rude and unhelpful. I explained I had evidence I had chosen correctly as I had screenshots of each stage which I would happily send them if required. They requested this, so I sent a detailed email with screenshots and their invoice explaining how what I had chosen had not been applied. I was certain this would explain it and get the situation resolved. How silly was I? Instead I got an email back stating that I had chosen the wrong bundle when ordering the SIM card. If they had even read the email they would know and have evidence that this was not the case. Save yourself the hassle. I went for a cheap deal and found out the hard way. You get what you pay for. AVOID AVOID AVOID.