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Anonymous
Unfortunately I have had no success with Lyca Denmark. I am travelling from Australia and had researched their offers prior to travelling. It all looked very easy. So I picked up a SIM card from the airport, loaded an All-in-one plan easily online. Then the problems started. We had internet but no calls or SMS. Went back to the guy at the airport who tried to help but he said must be an issue with our Australian handsets. As I had opted for auto renewal I went online to try to turn this option off and I couldn't login to an account. I then sent a help request to Lyca and it took around a week to have the issue sorted. 30 days later I stupidly decided to recharge with a data plan only. The internet worked for approx 4 days then just stopped in the middle of me hotspotting my laptop. Once again I reached out for support via email. No response for a week. In the meantime I called the support line and spoke to an arrogant person who wouldn't listen to my full story. Eventually I had to insist that he escalate my issue. Five days later I have heard nothing. No internet now for over a week, not good when travelling.
1 year ago
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Lyca Mobile has a 1.4 average rating from 930 reviews

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