Lyca mobile has the worst customer service by far. I needed my payment history to submit for something official. There was NO RECORD it on the website or the App. I called on 16th May and asked for it to be emailed to me so that I could meet the deadline. 2 days later, I got a text saying it had been sent by post and would arrive in 5-7 business days. I called back and asked that it be emailed so that I could submit it at work but was asked to send the request in an email which I did immediately. I sent a follow up email 2 days after that. I got an automated response on the 2 occasions but still have not received my payment history. Between 18th May and today, I’ve called and spoken to the most crude and poorly-trained customer service reps who barely could understand what I was asking nor would allow me speak. Apart from the first 2 male agents I spoke to, the other female reps I spoke to portrayed lack interpersonal skills and no active listening skills and talked over me numerous times, that I had to say, “allow me speak and perhaps you’ll understand what I’m asking for”. On 22nd May, about 6:10pm EST, I spoke to a lady who called herself Maria, I had 2 issues to discuss- the first one was about having loaded my phone but didn’t see the credit and the other was to follow up on my initial request. After barely answering the first issue, and I was about to ask for the second, she told me she couldn’t answer more that one request per call so I would have to call back for the other concern! I’ve never heard of anything like that before. She spoke like someone who lacked common education and customer service training. Customer service reps usually strive to resolve every issue in a call and prevent unnecessary callbacks but this one was quick to get me off the phone. Maybe she feared she would not be able to answer the concern. Lyca mobile, please train your staff properly and have information such as payment history for the customers to readily access on the website and the applications so that they don’t have to call for little things such as this. If it’s a technical issue, have your IT staff work on it quickly because as I speak, it is still not available on the website and I have still yet to receive my payment history. This is an extremely terrible experience for me over something so little. SMH.