although I have to admit that Lyca is one of the easiest and cheapest ways to make calls abroad it has to be said that if you have a problem DONT expect customer services to be of any help. 3 calls terminated from there end but they say they cannot do this, a policy of not putting you on hold for more than a few minutes but they don't seem to worry about leaving you there for 15 minutes and more, a lack of commitment to there customers in the way that they promise to call back within a specified period and don't bother to contact you. Cheap calls yes..... customer service drags this company down to a very poor rating it took 15 calls to not resolve a problem and 5 days after submitting a complaint by email and a 48hr response time they cannot be bothered to respond. consumer beware