Terrible customer service. I have been trying for days to resolve a 'portin' problem and Lycamobile give the impression they really could not care less. One customer service agent even said (not in a nice way) that I can always change provider if I don't like their service! Emailing them seems to be a complete waste of time as they rarely acknowledge them, while you can watch wet paint dry while waiting for customer service to respond to phone calls! They might be cheap, but just pray that nothing goes wrong and you need help from the so called 'customer service'.