Very arrogant and bad customer care, nothing clearly mentioned in website. it is not clear, I could not change bundle, i had taken 10GB data internet plan (by purchasing 20£ topup, choosing UK plan mega ) but internet was nt working properly, I had to call customer care multiple times but it didnt get through as i was getting i dont have sufficient Top Balance balance. To my agony I had taken UK plan Mega 20£ plan, I could nt call customer care as i didnt have top balance as I had taken bundle. Crazy!! ended up not using 9GB of my internet. !! Customer care was always arrogant, almost mocking me. Why the hell someone call customer care? because we dont have information how exactly it works...they keep saying login to lycamobile.co.uk, had purchased 20£ top up twice, i didnt know i should take a Bundle. It exhausted in a day because i had used internet!! Yes you may call me stupid, otherway of looking at is, how did they activate my connection without getting my plan details? And no bonus of 2£ as they claim in advertisement. All bogus. Again done topup, but unable to change my Bundle plan im told i need to wait it complete 30 days, atleast it shoould be enabled on the day expiry, why should i login again after expiry? Very unhappy customer, specifically with Customer care.