I ordered a new sim with a monthly plan £8 bundle that I paid for online on 8/8/18. I received the new SIM card 11/08/18
In the instructions that came with the SIM card it states I should of received a Unique PIN, but I didn't received any PIN. I never even received an email confirming my payment of £8 but the money has been taken out of my bank account.
I called lyca on 11/8/18 and spoke to a gentleman who said I would receive another email with my Unique PIN within 24 hours, but still I haven't received anything?! I am unable to make calls or texts and it is vital this is sorted as soon as possible as I have 2 young children and need to be able to make calls/texts. Especially when I have paid for a service I can't even use?! I have emailed them and they are not getting back to me to resolve the issue. I will not top up the sim either as the £8 bundle I bought entitles me to unlimited calls and texts. I emailed lyca yesterday quoting my call reference and all I've had is a txt saying they will respond as soon as possible? What do I do?! Poor service from lyca. Very unhappy customer
6 years ago
Lyca Mobile has a
1.4
average rating
from
930
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.