BEWARE OF THIS SHADY COMPANY My experience with lycamobile is VERY BAD. First of all their online user interface is really bad. I tried to activate a package using the online interface several times and it never worked. It doesn't even notify whether it worked or not. It just resets to the page 1 of the transaction. After trying for a number of times I gave up and decided to go buy some vouchers. I purchased the vouchers and topped up my account. Then I dialed the code to activate the International Plus XL package (which has 20GB of data). I saw the screen going to processing my request mode. At this point I kept the phone aside and resumed my work assuming that it is activated. Later I started using the phone to make calls and use data. after several hours, I got a notification that I had run out of all my data. I thought there must be some mistake and called the customer service about it. They informed me that I have used all my top up money in data and phone calls and my package was never activated. I argued with them back and forth about it and they declined to fix this issue. The manager informed me that she does not have the authority to reimburse my money. I am deeply disappointed with this experience. I have the following points. 1. Why do we first need to top up money into the account and then choose the package. Why cant I directly buy and activate a package! 2. Is it so technically complex that a global phone company can not do it! 3. No, the answer is this is deliberately set up to confuse people and steal money from the customers. I am sure if an investigation is launched into the company, we will find this being discussed as a strategy to extract more money from the customers. Consumer protection agency must penalize this corrupt phone company for this kind of shady practices. 4. I am sick of this company and am going to switch to another service. I advice everyone to stay away from this company and the existing customers must switch to other services.