SAVE YOURSELF MONEY AND TIME AND DON'T USE THIS COMPANY The worst experience I ever had. DO NOT CHOOSE LYCA. There are way to many other providers to choose from to end up here. I only did because a friend recommended it, but by now we have both switched to other providers. My experience with Lyca email support and call center has been profoundly disappointing. The big problem came up when I wanted to cancel my bundle with them, in order to use another bigger one. There is no place to cancel the bundle, so I contacted them after I had two bundles running, to ask for one of them to be canceled as I did not plan to use it. The response I got was after 3 emails and 10 days delay, and it didn't make sense. I have used the actual email response as an example of what is unacceptable, in the company I am working for. The syntax is not right and the overall email does not make sense. Even then I still contact back to clarify what I think I have understood. Again, they will not respond after 2 new emails and they promise to cancel it. 2 weeks on and both new bundles kick in!!! I contact them through email again to demand cancellation and refund but as expected their support is radio silence. I choose to call them and there is a very polite lady that says that she can see that I have not used the two bundles and that I will be refunded in 10 working days. 15 working days have passed, nothing has happened and I am calling to see what is going on. The response I get is, as expected by now, disappointing. You do not want to work with this company. I will try to see what other ways I can find to get my money back, but being a person that has been working in customer/user support positions for more than 4 years, I have no words.