I would love for someone to explain to me  why this duplicitous company is allowed to operate in the UK so openly. I bought £10 credit with a SIM card on the third of May. I was meant to receive it in the post in about 4 working days, 4 days came and it hadn't come through, so I called lyca customer service to find out why I hadn't received the SIM card. The agent I spoke to, in INDIA, had no idea whether or not the SIM card had been sent. So I thought to be on a safe side, I'd request for the credit to be loaded onto an existing SIM card, which the agent agreed. She told me to expect the credit to be loaded within 24-48 hours. After 48 hours I checked and it hadn't been loaded so I decided to call them again, this was on the 14th  of May. I was taken through the same generic processes again. I was advised to give it a further 48 hours in order to have the credit loaded onto my existing SIM card. 48 hours passed and nothing I had it at this point, i rang lyca and asked for a refund. This was on the 18th of May, I was told to expect the refund in 7-9 working days time. I checked my account after the 9th day and my money hadn't been refunded. I called the customer service and the agent I spoke to was holy clueless I could hardly understand what the hell she was saying. She kept putting me on hold and eventually hanged the phone on me. I called again and spoke to a different person she also put me on hold for about 6 minutes and ended up hanging on me again. I made a third call and before I could say jack I was cut off. It dawned on me that they don't intend to refund my money. I contacted my bank right away and asked them to raise a dispute with them. How can this daylight robbery allowed to happen at this day and age in Britain???