I ordered my Qi laser on a Sunday, and received it on Friday of the same week in Canada. Merididia makes it very simple to purchase online. They followed up immediately with the customs info on shipping to Canada for me. They have always been prompt with any live inquiry or problem that I may be experiencing. Everyone is part of a team to make your experience a good one. The personal help I received while learning my Acugraph was amazing. In this day and age, it is rare to see this level of genuine caring about you and your experience and customer satisfaction.