Have been a customer for 2 years and the treatment has been life changing really. Lost weight I've been yo-yoing around for years, without feeling starved and miserable and then moved to trying to maintain it. It was pretty brilliant, with fast review of your consultation and dispatch via Royal Mail 24hr delivery. Meds are pretty well packaged in wool with an ice pack and enough needles. Whenever I had an issue, customer service staff were excellent. Unfortunately, the global shortage has made everything more difficult. The prices are now pretty jaw dropping, and they are struggling with stock, so I'll have to start weaning off - what used to be £200 is now £400. It's a shame they didn't limit new sign-ups so that existing clients could be cared for. The other issue I've had is that you can only hope they might be able to deliver on a day that suits you. I think for that price, with a refrigerated medication, it should be easy to pick a day and part of the process. I've also had times when I got no dispatch or delivery notification and was just lucky to get the package in time. Some tweaking could make it perfect, but overall was a big fan and it's a shame that it's become uneconomical. Hope they can sort the issues or I can find somewhere else.