myBMI Reviews

Name: myBMI
Rating: 4.43

4.4 Rating 800 Reviews

84 %

of reviewers recommend myBMI

Company Reviews

Questions

Metrics

4.4

Based on 800 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

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Phone:

01695 213 142

Email:

admin@my-bmi.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not good. I was advised by my GP not to use this medication as their is a history of Pancreatic cancer in my family.”

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Posted 11 months ago

“I was a regular user from October 2022 until the summer when the costs of Ozempic sky rocketed and myBMI seemed to show little concern to help protect their regular customers. I took a break and decided to return this November. It seemed impossible to place an order via the app. I would update all the details and get to the payment stage only to find it would not process. I contacted customer service who initially said that there was no issue reported and to try an alternative web browser. I did and the same result. I reported again to customer service who then identified that it was actually a known issue with the phone I have. I eventually managed to process the order via an alternative device but this time the product was Wegovy. Bearing in mind I hadn't ordered since the summer and was originally using Ozempic, I did expect a message to come from the prescriber to notify me of any typical differences. But I received nothing, just the confirmation of the order. I originally felt that myBMI was very supportive when I first became a customer, but since the price hike I've felt that this is simply an interest in money making and not the safety of customers.”

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Posted 11 months ago

“The item arrived late, so I emailed regarding whether it was still safe to use having been out of the fridge so long and received no reply. Not a good level of customer service”

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Posted 11 months ago

Good morning. Thank you for taking the time to leave feedback about your experience with myBMI. I apologise for the issue with your item arriving late and that you didn't receive a reply to your email. We value our customers and want all of them to have a pleasant experience, so it's very disappointing to know that this wasn't the case. What can we do to make things better for you? Kind regards myBMI

Posted 11 months ago

“Definitely feeling less hungry!”

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Posted 11 months ago

Good morning, Thanks so much for the 5 star rating, Jane! Keep up the great work! Kind regards myBMI

Posted 11 months ago

“Excellent service. Consultation process is quick and well explained and delivery is prompt.”

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Posted 11 months ago

Good morning, Thank you so much for your 5 star rating of myBMI! We're so thrilled to hear that you were satisfied with our level of service, the consultation process, and the speed of delivery. We value our loyal customers and appreciate your continued support. Kind regards myBMI

Posted 11 months ago

“Absolutely terrible customer service waiting over 4 days for medication we can see it it stuck at depot with the post office tracking, but bmi refuse to refund or send a replacement until investigation is complete! When will the investigation be complete?? How long will I have to wait?? Will never use again and will certainly not recommend”

Helpful Report

Posted 11 months ago

Good morning, Thank you for taking the time to provide us with your feedback. We apologize that your order was stuck at the depot with the post office and that our customer service was unable to resolve the situation quickly. We take pride in delivering a high-quality experience to all of our customers and when we don't, we take responsibility. Once again, we apologise for the inconvenience. We hope to be able to provide you with a solution to the issue as soon as possible. Thank you for your understanding. Kind regards myBMI

Posted 11 months ago

“Great service.”

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Posted 11 months ago

Good morning, Thank you so much for your 5-star rating of myBMI! We are so pleased to hear that you have been enjoying our great service. Your feedback is very appreciated. Kind regards myBMI

Posted 11 months ago

“Quick, efficient and professional service.”

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Posted 11 months ago

Good morning, Thank you so much for your 5 star rating of myBMI, Darren! We appreciate your kind words and your loyalty as a customer. We strive for a quick, efficient, and professional service, and we're glad you've had a good experience with us. Thank you again for your support! Kind regards myBMI

Posted 11 months ago

“I was recommended to myBMI by a friend who has successfully lost circa 19% of his body weight using their weight loss program. I decided it was my time to look at doing the same. The entire process was fairly easy to use. The application started with a medical assessment, then the order phase. Then the review by thier medical team. Once it was approved the order went live. That was Thursday, the package arrived the next day in this incredible cool pack giant envelope and box. I read everything thoroughly and used my first injection on the Saturday night. I only experienced one side effect which was feeling a bit nauseous. Since then I haven’t had any additional side affects. The main thing I have noticed (4 days in) is that I have had no desire to “graze” in between meals. I appreciate its very early days, so I’m mindful not to have unrealistic expectations especially during month 1-2. My experience so far with myBMI has been excellent.. they are professional and informative and I believe I have made the best decision to utilise their knowledge and experience and they even have a dedicated private fb group to join.”

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Posted 11 months ago

Good morning, Thank you so much for your five star rating of myBMI! We're so glad to hear that your experience utilising our weight loss program has been excellent. We appreciate that you feel confident about making the best decision to benefit from our knowledge and expertise. We hope that you continue to have a positive experience for months to come. Thanks again for your kind words and support. Kind regards myBMI

Posted 11 months ago

“Straightforward and easy consultation process, with helpful post consultation support.”

Helpful Report

Posted 11 months ago

Good morning, Thank you for your 5 star rating of myBMI! We are so pleased to hear that you found the consultation process to be straightforward and easy. Your kind words are greatly appreciated! Kind regards myBMI

Posted 11 months ago

“Fast delivery and well packaged on a thermal bag”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for the 5-star rating, William! We are happy to hear that the delivery was fast and that your order was well-packaged in the thermal bag. We appreciate you taking the time to leave such a wonderful review. Kind regards myBMI

Posted 11 months ago

“The pen which i paid £200 leaked in the fridge. I contacted them, after a series of questions, they sopped replying to me. I bascially only got 2 of 4 shots from it, feels like a scam. Try another service with better support.”

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Posted 11 months ago

“Regular supplies and good weight loss achievef”

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Posted 11 months ago

“I received my order on time.”

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Posted 11 months ago

“BMI is a very efficient business. Delivery could not have been faster. Very impressive.”

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Posted 11 months ago

“quick delivery, great support from the team”

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Posted 11 months ago

“I'm type2 diabetic, with hypertension and sleep apnea. I tried to get support through the NHS they told me I was a perfect candidate for wegovy but they had been told that they could prescribe it. So I had to to do something, my colleague told me about the support she had received from myBMI and she was right their support getting me set up on my journey has been brilliant. So my journey begins.”

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Posted 11 months ago

“In 2 weeks- 4kg”

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Posted 11 months ago

“Excellent customer service. Always reply to emails promptly.”

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Posted 11 months ago

“Well, I’ve yet to see how many treatments I get out of the latest pen, but the last pen only had three doses in it. I shall of course report back once this pen is empty.”

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Posted 11 months ago

myBMI is rated 4.4 based on 800 reviews