I was a regular user from October 2022 until the summer when the costs of Ozempic sky rocketed and myBMI seemed to show little concern to help protect their regular customers. I took a break and decided to return this November. It seemed impossible to place an order via the app. I would update all the details and get to the payment stage only to find it would not process. I contacted customer service who initially said that there was no issue reported and to try an alternative web browser. I did and the same result. I reported again to customer service who then identified that it was actually a known issue with the phone I have. I eventually managed to process the order via an alternative device but this time the product was Wegovy. Bearing in mind I hadn't ordered since the summer and was originally using Ozempic, I did expect a message to come from the prescriber to notify me of any typical differences. But I received nothing, just the confirmation of the order. I originally felt that myBMI was very supportive when I first became a customer, but since the price hike I've felt that this is simply an interest in money making and not the safety of customers.