This housing association (Clarion) is the most despicable, unregulated group of thoughtless, vile, malicious, unfeeling, immature and unprofessional, unintelligent morons with the complete lack of intelligence and basic legal knowledge that should be a prerequisite to work in this environment. During the current Pandemic, people have been at great pains to listen, observe and adapt to situations, especially to those involving vulnerable and ailing persons. NOT HOWEVER, THE GLORIOUS CLARION CLAN! I was due to have an annual gas safety check and they kept sending pre-booked appointments without any prior consultation, from more than 2 months before the 12 month deadline. I have health issues and cannot just be available when they dictate. After all, the last time I looked, we are not living in a dictatorial, Stalinist, Nazi state and our freedom of right is choice within the parameters of statutory rules. However, I became extremely unwell and explained that I couldn't have the boiler serviced on the date that they demanded and I had also been advised to self isolate. I did, however, book an appointment with the service engineer, still well within the 12 month period and the check was carried out. The adjacent semi detached bungalow, is having internal walls, staircase, kitchen and bathroom removed, footings dug for an enormous extension and will be continuing for 18 weeks. With a dividing wall of only a single brick, the noise is intolerable. My neighbour has moved out, but I cannot escape the racket and have been staying, intermittently, in a holiday home belonging to a friend, but return at weekends to my bungalow. This week I returned to find a spiteful, aggressive and factually incorrect letter from Clarion's solicitors threatening legal action regarding the gas inspection. Sent, nearly 2 weeks AFTER the service had been completed! In addition, the added threat that if I did not respond within 7 days of the date of the letter, it was deemed that I may have abandoned my property and a court order could be applied for to gain entry and retain the property. SINCE WHEN DO WE HAVE TO INFORM CLARION THAT WE ARE NOT AT HOME FOR A WEEK OR MORE!?!!!? THIS IS SCAREMONGERING, DESPICABLE AND DOWNRIGHT ILLEGAL AND I AM TAKING THIS TO THE NATIONAL PRESS, THE EUROPEAN COURT OF HUMAN RIGHTS AND THE HIGHEST COURT IN THE LAND, because I can. I could have been in hospital, suffering from Covid or anything. No attempt was made to phone me. I suffer from chronic and debilitating health issues and medical depression. I fortunately am on a strong run at the moment, but on a low ebb, I could have been pushed to take my life. It is a delicate balance. I don't want anybody else to receive this vile, incorrect and threatening correspondence which may have devastating consequences. Currently I like many, am unable to meet with my support network groups and don't possess the technical equipment to join in with video/zoom and other forums, but I can still write. The legally incorrect letter from Clarion's solicitors, should not be allowed and my first port of call is the Law Society. Fortunately, I have many years of experience in the past with legal and press/public relations in local authority, civil service and central government. They, CLARION, need to be exposed for their callous and bullying behaviour. PLEASE PLEASE CONTACT YOUR MP, LOCAL COUNCILLOR OR NEWSGROUP. THEY NEED TO BE TAKEN TO ACCOUNT AND STOPPED FROM RUINING PEOPLE'S LIVES. THERE IS POWER IN NUMBERS. THE MORE COMPLAINTS, THE GREATER THE IMPACT. Take heart, we can make a difference. They do nothing for us when requested, but DEMAND everything on their terms. IT MUST STOP!