I moved in to a Clarion property 3 years ago. Within a week of signing my tenancy agreement for £135 rent and service charges - they put them up to £153/week, with no letter or contact to inform me. I certainly did not sign anything to agree to this increase. They charged me this for about 9 months after reimbursting me for just 3 months worth of the increase in standing charge. My rent has always been astonishingly larger than all the people on my floor with identical sized properties. They all pay roughly £80-100 a week and I pay £143/week now. How can they justify my rent being AT LEAST 50% HIGHER than my next door neighbour with a same sized flat?? I have complained endlessly about this and just get automated emails and some rubbish excuse that makes no sense whatsoever.. apparently I am being charged the same as the previous occupant because the charge is related to the property not the individual... but I share the same land as all my neighbours who pay way less, as did he! Perhaps because he was ill and at the end of his life, Clarion thought they could charge whatever they liked. Absolutely terrible behaviour from a so called "not for profit charitable foundation"