Having watched the Clarion online event last night which spoke so eloquently about great customer satisfaction results, I have to wonder where Clarion are getting their raw data. It's certainly not from Trustpilot reviews or any of the online fora for Clarion tenants and leaseholders. I reported rising damp in the cellar which is causing mould to grow up through the front hall; there is also a hole in the outside wall which allows water in if we have heavy rain. I finally got a surveyor out following my last Trustpilot review. He stated that the cellar needed to be tanked out. As an interim solution I was given an industrial dehumidifier. That machine was pulling out about a litre a day from the cellar. Then I noticed my electricity usage - I used a month's worth of electricity in a week. I can't afford to run it, I'm a pensioner. Apart from the acknowlegement from Customer Services to say they have passed on my queries about progress, I have had no reply from anyone, certainly not from the Area Manager who my messages were passed to. I have put in a complaint. That has not been acknowledged. This issue has been going on since February - well that's when they acknowledged it. In reality it has been going on for a couple of years. I'd get an operative arrive, agree that the cellar is soaking and then I'd hear nothing more. They are a distant, hands-off landlord, completely unapproachable, and unable or unwilling to engage with their tenants. They will not do their duty without being called out in public. I loved hearing about the surplus funds they have - what was it, £165 million? Try spending some of that on keeping your properties in a decent state of repair before you engage in further borrowing to build more shoddy, mould-ridden shanty towns.