Worst HOUSING Association ever! Terrible housing Association, you report a repair and nothing gets done I reported the communal door entry was broke as we had random people within the block of flats , other neighbours doors have been kicked in,my daughters trick was stolen , old/used plastering waste dumped outside my front door this was reported back in 2020 before Christmas and it has took a whole year to repair then when finally repaired I called the housing do get the code so I can gain access to the block and I was told they can’t give it me I have to ask 1 if my neighbours.which I think is ridiculous as I pay my rent to live her so I know be able to get that information as I’m a resident , you pay service charge which is part of the rent and they don’t even clean the communal area anymore so I’m refusing to pay anymore , I have lived in my property for over 5years and they have only cleaned the flats external windows less then a hand full of times , they communal area gets cleaned once a month and the car park is a joke as it’s never maintained, they are too busy focusing on people paying there rent and not providing a standard customer service, no Empathy. Today my partner raised an emergency as the communal fire alarm started going off just before 9pm as he had a young child in the property we was unsure if it was a fault or an actual fire this was reported to the out of hours team , I called back at 11:30 to chase a update and when I was transferred I was told not records was found of the repair been raised so I have waited hours hearing the noise just going off I have a 17month old in the property, this housing association obviously do not care about the resident, first and last time I will be one of there resident.