Clarion (once Affinity Sutton) has to be one of the worst Housing Associations going to date. Clarion, being one of the largest housing associations in London has a vast fleet of properties, some in better conditions than others. On paper, Clarion appears to be an outstanding performing housing association however this is not true; poor customer service, incorrect or misleading information, failure to accurately record tenants repairs/complaints, maladministration and complete lack of empathy towards tenants are a few experiences you may endure whilst being a Clarion tenant. Although regulated by the Housing regulators there are periods where unexplained rent charges occur and although Clarion could be liable for this errors due to human error, the tenant maybe still liable. In terms of duty of care towards tenants Clarion disregards these rights and shows a complete lack of disregards for tenants individual needs and/or requirements. Tenants who report ASB (anti-social behaviour) are "blacklisted" incidents reported are overlooked and resolved almost instantly without resolution. Clarion may accuse tenants of having a "motive" if the tenants raise more than one issue and/or complaints. In addition to the above Clarion has zero empathy when dealing with tenants who suffer with and maybe experiencing mental health related issues, despite what's laid out in their policy. To close, Clarion Housing Association should be avoided at all costs and an investigation should be held against this housing association for their catalogue of failings. Clarion are not in support of tenants, and Clare Miller Chief executive should be demoted and re-deployed. Those seeking housing needs should AVOID Clarion Housing Association at all costs.