On Tuesday I had an engineer come to my property to repair leaking. Unfortunately, he was unable to fix the problem within the time frame of me leaving the property. I have just arrived home yesterday after being away for a couple of days, and witnessed my whole kitchen completely flooded. I called last night and was told that an emergency team will be sent out. I had an engineer call me at 10pm saying he will be with me at 1am. I informed him to pass this over to the team to attend at a more reasonable hour, which he said he would do. I have called this morning and asked for an update and was informed that no one can come until Tuesday. This is simply not acceptable! Your engineer has entered my property dismantled my pipework (which wasn't even leaking) and has left! Your customer service team are an utter disgrace to human civilisation. I was told to wash my sons clothing in the bath as well as my kitchen dishes. This is not good enough! I want someone to repair the damage they have caused to my property! I don't understand how someone could enter someone's home cause damage and leave. Absolutely disgusting!