There is an antisocial neighbour living in the block that Clarion refuse to deal with. He has kicked in someone's door. Clarion just told the victim to get a new door. He broke into someone's car to steal his ebike. Clarion told the victim that this doesn't meet the threshold for them to investigate. His dog fouls all over the carpets and just outside the entrance. Clarion does nothing - the building manager asks the building cleaner to clean after this dog. His dog bites people and others' dogs. Clarion tell us to report to the Council, who do as much as they can considering it's not their block. He uses the WhatsApp groups to instigate violence against the victims who reported him to the police. Clarion says this doesn't meet their threshold to investigate. He harasses the people in the block, saying it's in his 'culture'. Clarion says to get a crime reference number, but then refuse to work with the police or LIE that the report was closed with no action so they can't do anything (not true - the reports have never been closed with no action, and they can still do something). He has breached the tenancy agreement by leaving items in the communal areas. Clarion says they will investigate, but then say they didn't know about the issue when we chase. He has attacked people, physically. Clarion says to get a crime reference number - one victim gave Clarion the crime reference number, the police officer's email address, the evidence, and the copy of the crime report WITH action, but Clarion told the victim, "What do you want us to do with this?" He uses his dog to enter our properties (you walk in, the dog follows you in, he follows the dog in), then gets aggressive if you challenge him and/or steals something on his way out. Clarion told us that his dog isn't allowed, but the dog is still there. No action was taken about the burglary. He deals drugs in the block. Clarion ignore us when we try to report this to them. He has mugged people on the block. Clarion says this doesn't meet their threshold to investigate. He has verbally abused people. Clarion says this doesn't meet their threshold to investigate. He is a noise nuisance. Clarion told victims to report to the Council and police, who both did their jobs and both told victims to complain about Clarion for serious incompetence and service failure. We've tried to complain on the phone, but got told that we can't. Someone in the call centre (Yasmin) said that they won't open a complaint so we can't go to the housing ombudsman (normally, you escalate to the housing ombudsman after the complaints procedure is complete and the outcome is unsatisfactory, but they won't even open a procedure). That in itself is reportable. He boasts about how he is getting away with what he wants, and Clarion doesn't mind. It's disgraceful. The Council, police, and building manager have all provided evidence to Clarion about this neighbour. They still do nothing. Some leaseholders are collectively taking legal action. One leaseholder refuses to pay their service charge until action is taken against this person. Clarion is breaching their agreement with us, the leaseholders, by taking no action against this neighbour. Do not buy from Clarion Housing. They only help the criminals, not the people who pay their salaries. I bet my property that the 5-star reviews on here are from Clarion, the criminals they help to terrorise other leaseholders, or the gullible.