It’s a miracle if a workman actually doesn’t miss an appointment to fix a repair and another miracle if a workman does not turn up late and another miracle if they tell you in advance if an appointment has been cancelled and another miracle if the workman that does turn up doesn’t complain about how badly treated they are by the company. NEVER MIND that the customer is losing hours of their life waiting around for an unreliable, untrustworthy appointment where most of the workmen on a recall appointment say they don’t know what the appointment is for even though it’s written in detail on the system and the operator has told me so.. This has happened several times. Then if you put the complaint in writing within their system and press send— it comes back with an error and the whole thing is wiped so you can’t actually put it in writing. An absolutely shambolic service.