It would take my wife and me much too long to detail all the appalling things that have happened with Clarion Housing as our freeholder and managing agent. Here's a snapshot of what we have dealt with within the last year and a half under Clarion; - It took Clarion just under a year to register us as new flat owners; which made everything from maintenance to payment matters as well as the provision of heating (heating system linked to freeholder) extremely difficult to achieve. - Every complaint we made had to be made repeatedly as information seemed to get lost in their system; some of our complaints were even purposely closed by Clarion before being resolved. - The level of maintenance around our residence has only been rather poor (eg. exterior window panels almost never cleaned, bins rarely cleaned, lack of gardening) and has made it hard to reconcile with total service charge costs. - We have only ever received partial, if not no information on what service charges to pay and when; having every time to ask for a cost breakdown, not always receiving it, and when we did, with inconsistencies. More appalling still, on two occasions, we received a letter asking for payment at the same time as a final reminder to pay including a threat to legal action in the following days. - As owners in our building, we collectively obtained Right To Manage and got another agent to takeover; yet Clarion, despite this being formally approved and effective, continued to demand payment when this can only be done by the new agent. We hope this very brief testimony will convince any prospective flat owner or tenant to stay clear of Clarion Housing, and altogether contribute to Clarion being brought to justice.