Clarion is probably the worst housing association in the UK. They are zero or possibly negative value for money! They practically charge an arm and a leg for nothing. The advisors are clueless and incompetent. The advisors are inconsistent with the advice they render and complaint handling. I don't know what changed between now and two years ago but the approach was slightly better and more effective 2 years ago. I lodged a nuisance complaint 2 months ago and spoonfed them with evidence but no one at Clarion seems to know what to do or how to deal with it although they have said 'we will deal with it' - not that it is an unusual or uncommon complaint.