These are by far the worst HA. I’ve moved into a 3 bed house in a lovely village. Upon viewing the property for the first time it was obvious by the state of the outside of the property that it hadn’t been shown any love for quite some time. It was confirmed when I entered. 30 year old Kitchen that resembled something my Nan would have had, the garden hadn’t been tended to for months and they had ripped the coving off the walls leaving bits of plaster and ripped wall paper exposed. When I questioned as to whether it would all be ‘put right’ by the time I moved in, I was told by the lady doing the viewing that she would raise them as urgent and if not done with 4 days it wouldn’t be much after. Now being as though I was living in a flat and over crowded I paused to consider my options. Either wait another 2+ years for another 4 bed or trust that this lady was the person she portrayed herself to be... honest and empathetic and take the property. OMG!!! What a mistake!! 3 years later I am still waiting for the Kitchen to be replaced which looks dreadful now as cupboard doors have fallen off injuring my children. Out of principal I didn’t ‘put right’ the aftermath of the coving removal and after 90+ calls they sent someone round two weeks ago. Still waiting for the front porch to be repainted because their argument is it is the tenants responsibility!?? Erm!!? Really!?? I recently spoke with the previous tenant who had lived in the property as a child when it was first built and he returned to the property with his wife and children when his parents died. He told me that in the 30 years he lived there, clarion have done nothing to maintain the property. HE put in gas central heating, HE, fitted the kitchen and HE did minor repairs himself purely out of frustration. So, it appears I’m living in the previous tenant house. Maybe I should pay him the rent!! They have made my complaint about the kitchen which is well passed its renewal date for 3 YEARS!! Joke!! I’ve had enough. I contacted a journalist today. They need to be publicly held accountable. I’m trying to find out how I can take them to court too. I’m compiling a list of all the emails, letters and phone calls and I’m going to bill them for the lot!! Had enough!!