I ordered a divan base from Next Divan on the 2/12/2022 which arrived on the 14/12/22. So far so good. The images shown on their website clearly show the two parts of the bed base are bolted together on the sides of the base. This is a secure and stable method and is one of the reasons I bought the base. However on attempting to assemble it I have found that this is not the case with the base I have received. Only two small metal clips have been supplied which are supposed to hold the two halves of the base together on the underside of the base. These do not work. They do not stay in place and fall out when moving the base. The two halves will not stay together making the base insecure. The sliders provided are of poor quality plastic and several have come apart. I am not sure they will support the weight of the divan base plus weight of mattress and bedding. I am disappointed with the overall quality and would like the base collected and a refund arranged please. However I have tried your number 03301 330441 several times to organise this but only get a recorded message saying no one is available and to leave a message. Which I did. In fairness they did attempt to call me once but I was in the dentist so could not take call. No contact since other than an email trying to instruct me on how to secure the bed base and offering to replace broken gliders. I replied saying that I have tried pushing on the u clips as per the instructions supplied but they do not sit flush with the frame or stay in place. One clip slips out/off immediately. And the point with the gliders is that they are such poor quality sending out replacements will not solve the problem. I cannot see how such flimsy plastic will support the weight of the base plus mattress and linen. The overall quality of the bed is poor the only upside is that I didnt pay the full price of £400. I am going to attempt to contact them again over next couple of days but am not hopeful I will get to speak to someone. Lorraine Marten