Next Divan Reviews

Name: Next Divan
Address: Building 3 City West Business Park, Gelderd Road, Leeds, Leeds
Rating: 4.24

4.2 Rating 167 Reviews

78 %

of reviewers recommend Next Divan

4.2

Based on 167 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Next Divan:

The home of affordable Divan & Ottoman beds, Mattresses and Headboards, all quality handmade at our Yorkshire factory. Benefit from 0% finance, 1 year warranty & free UK mainland delivery across our range as standard.

Every Next Divan bed & mattress is UK handmade by us, using the finest locally sourced materials with quality and affordability built into all. Buy with confidence, safe in the knowledge that your mattress is coming direct from the manufacturer.

Next Divan are proud to be official members of Made In Britain.

Visit Website

Phone:

03301 330 441

Email:

info@nextdivan.co.uk

Location:

Building 3 City West Business Park,
Gelderd Road,
Leeds
Leeds
LS12 6LX

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Next Divan 5 star review on 5th May 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling/non-existent customer service from this company. We recently ordered a divan from Next Divan which was delivered promptly. However, the divan collapsed within a week of it being used (by one person, only used for the purpose intended) so the quality of their products is clearly very poor. Next Divan have refused to engage with us in any meaningful way, simply stating that the damage must be our fault and have not honoured their warranty in any way. Appalling company, rubbish quality products - avoid like the plague.”

Helpful Report

Posted 4 months ago

“I ordered bed in this company and waited for so long then on day of delivery they cancelled due to first didn't passed the quality, then sending messages again saying it's damaged in the courier.very unreliable company.when im asking for a refund they are directing me to the retailer that not even replying on email neither answering calls.very unreliable company.i wish I read the reviews before I order.”

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Posted 5 months ago

“Bed broken mattress unable to sleep on they are ignoring my emails my video information everyone be careful terrible beds money down the drain”

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Posted 7 months ago

“My divan was delivered with damaged sliders( feet). I contacted them and sent them a photo of damaged items. I received an acknowledgement that my e mail would be dealt with. I phoned next divan and was told that next divan do not deal directly with the customer, and I had to contact Amazon. For good customer relations and service, the damaged items could have been replaced with very little cost. I am very disappointed at next divan’s response, and I will be returning the bed as faulty. I would not recommend buying a bed from this company.”

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Posted 10 months ago

“Really pleased with my purchase. It came within 3 days and the bed is gorgeous. Would definitely buy again from this company.”

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Posted 1 year ago

“Not happy with the customer service at all. Ordered this bed last Friday, really fast delivery as it was delivered today, unfortunately I made a mistake when ordering and realised this morning I had ordered the wrong size totally my fault but wanted to see if there was anything we could do. I tried to get in touch with next divan by email and phone and nothing. I’ve waited all day and tried non stop and now I’m left with a bed the wrong size and no communication. What if the bed was faulty and I needed a refund, the bed itself is overall ok condition for what you pay, but the customer service seems to be non existent. Won’t be ordering from here again.”

Helpful Report

Posted 1 year ago

“Ordered 3 mattresses on Saturday, order was accepted with payment taken out of account. On Tuesday, at 1 p.m. received an email stating merchant has canceled order with no further reason why. When ordering online it had not stated I was ordering the last 3 mattresses! There customer service is horrendous as I Called customer service 10 times, left voicemail and emails but received no response at all. I am very concerned about my refund.”

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Posted 1 year ago

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Posted 1 year ago

“Great Mattress at a superb price.”

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Posted 1 year ago

“NextDivan Doll Divan Bed. Had the first one delivered last month, loved it so much we ended up ordering one for the spare room. The mattress is so comfy and the storage drawers are really well built and have loads of storage space.”

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Posted 1 year ago

“Better than expected. Looks really smart excellent value for money. Guy carried it all in to house . Was very helpful.”

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Posted 1 year ago

“Nothing to dislike. The bed is beautiful and very comfy. Definitely a good buy and would highly recommend. Well packaged.”

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Posted 1 year ago

“I’ve sampled various mattresses in hotels and b and b’s. I decided to treat myself to one. I’m in agony with it. Nothing like the ones before. I photographed the labels to make sure I bought the correct one. It’s awful to sleep on. I want to swap it and hope the new one is ok”

Helpful Report

Posted 1 year ago

“I was looking for a single divan bed base, nothing fancy but not too expensive. The headboard included was a bonus. Cheaper than buying just a bed base from most uk bed stores. Excellent and polite delivery service. They took it to the room of choice. So good that I ordered a second one. I would highly recommend.”

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Posted 1 year ago

“Really pleased with my bed really good price and kept me informed about delivery”

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Posted 1 year ago

“Bed came damaged and I had to refuse delivery. Second bed came and was also damaged and we couldn’t get the feet in. Third time lucky and I’m finally happy with my bed. Wouldn’t shop there again or recommend to friends”

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Posted 1 year ago

“The quality of the bed is brilliant. The customer Service, not so good. The wrong item was sent, then the next 2 deliverys were damaged, they didn’t want to take back any of the damaged items, leaving me with large items to dispose of etc. They just didn’t seem that bothered that it took me so long and a lot of hassle to actually get all the correct parts of the bed I should’ve had.”

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Posted 1 year ago

“Lovely bed, easy ordering process, smooth delivery. Very pleased.”

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Posted 1 year ago

“Great savings!”

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Posted 1 year ago

“Mattress is very good, my sleep has improved, however the base is really cheap and nasty, over a month on it still smells of wood in the bedroom, the drawers are really flimsy”

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Posted 1 year ago

Next Divan is rated 4.2 based on 167 reviews