We decided to fit a gate to our property and visited the showroom at North Valley Forge, which has an expansive display of gates. We did not know which one to get or whether to replace our old farmhouse gate posts and we arranged for a site visit and a survey to be carried out. We got lots of helpful advice and we went away to think about it. When we eventually returned, we had a much better idea of what we wanted and North Valley Forge once more surveyed our premises to make sure that what we wanted would work. They drew up some plans for our approval and we returned on several occasions with minor amendments before we selected the final design. Both when selecting the original gate or when amending our plans, nothing was too much trouble and often when calling at their premises, you would bump into the Managing Director, Peter Ratcliffe. I was impressed that he was rarely hiding away in an ivory tower, but was often “up front” meeting customers. We placed our order and there was a little delay before they could supply our gate, as they were very busy. (I am not surprised). When they came to fit the gate, it involved several of their engineers and each one was pleasant and helpful and each one could not do enough. We were very pleased with the gate and the automatic controls which had been fitted and ironically, no sooner had we paid the bill, then the control box developed a fault. I telephoned them in the morning and by lunch time, an engineer had arrived to replace the box. This is typical of the service which we have experienced from this firm. This is the culture which runs throughout the business. All their employees go out of their way to be helpful. This applies from the moment that you walk through the door and meet their reception team, all the way to the very top. We are delighted with our new gate. It looks good, it has been manufactured to a high standard and I feel sure that it will outlive me. North Valley Forge may not be the cheapest, but in life, you get what you pay for and a low price does not often represent value for money. I feel that I have got value for money and I cannot recommend this firm highly enough.