North Valley Forge Reviews

Name: North Valley Forge
Address: Unit 7 Valley Forge Business Park, Reedyford Road, Nelson, Lancashire
Rating: 5.00

5.0 Rating 21 Reviews

100 %

of reviewers recommend North Valley Forge

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Phone:

01282677300

Email:

sales@northvalleyforge.co.uk

Location:

Unit 7 Valley Forge Business Park, Reedyford Road,
Nelson
Lancashire
BB9 8tu

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North Valley Forge 5 star review on 2nd March 2024

John Fallon

North Valley Forge 5 star review on 27th February 2024

Philip Roberts

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We decided to fit a gate to our property and visited the showroom at North Valley Forge, which has an expansive display of gates. We did not know which one to get or whether to replace our old farmhouse gate posts and we arranged for a site visit and a survey to be carried out. We got lots of helpful advice and we went away to think about it. When we eventually returned, we had a much better idea of what we wanted and North Valley Forge once more surveyed our premises to make sure that what we wanted would work. They drew up some plans for our approval and we returned on several occasions with minor amendments before we selected the final design. Both when selecting the original gate or when amending our plans, nothing was too much trouble and often when calling at their premises, you would bump into the Managing Director, Peter Ratcliffe. I was impressed that he was rarely hiding away in an ivory tower, but was often “up front” meeting customers. We placed our order and there was a little delay before they could supply our gate, as they were very busy. (I am not surprised). When they came to fit the gate, it involved several of their engineers and each one was pleasant and helpful and each one could not do enough. We were very pleased with the gate and the automatic controls which had been fitted and ironically, no sooner had we paid the bill, then the control box developed a fault. I telephoned them in the morning and by lunch time, an engineer had arrived to replace the box. This is typical of the service which we have experienced from this firm. This is the culture which runs throughout the business. All their employees go out of their way to be helpful. This applies from the moment that you walk through the door and meet their reception team, all the way to the very top. We are delighted with our new gate. It looks good, it has been manufactured to a high standard and I feel sure that it will outlive me. North Valley Forge may not be the cheapest, but in life, you get what you pay for and a low price does not often represent value for money. I feel that I have got value for money and I cannot recommend this firm highly enough.”

North Valley Forge 5 star review on 13th December 2023

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Posted 11 months ago

Hi Graham, North Valley Forge Would love to say a huge thank you for your support and for choosing us to do your fantastic gate!! Our team is so pleased to have handmade your gate from the start to the end. We all wish you and your family a merry Christmas and a happy new year :)

Posted 11 months ago

“My gates have been in for 10 years now. Great product. Always a professional service when you need help.”

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Posted 3 weeks ago

“The company spent endless time with us designing the gates, they kept pefectly to their promised time schedule and their installer was brilliant and a perfectionist! NB The quality of the gates is second to none”

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Posted 1 month ago

Dear JH/RW Pretbury, Thank you so much for your outstanding 5-star review of North Valley Forge! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. It's wonderful to know that you found our design process to be thorough and that we adhered perfectly to our promised schedule. We pride ourselves on our commitment to timeliness and customer satisfaction. We’re also delighted to hear that our installer met your expectations with their skill and attention to detail. Their dedication to perfection is a hallmark of our service, and it’s fantastic to see that recognized. Thank you again for your generous feedback. We're honored to have provided you with gates that exceed your expectations, and we look forward to assisting you again in the future! Best regards, Alisha North Valley Forge

Posted 1 month ago

“Right from the start North Valley Forge have kept me informed regarding my order, the final cost, the design drawings and a time line.”

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Posted 1 month ago

Dear Margaret, Thank you so much for your wonderful 5-star review of North Valley Forge! We truly appreciate your feedback and are thrilled to hear that you felt informed throughout your order process. It's our priority to keep our customers updated on every step, from the design drawings to the final cost and timeline. Thank you again for your praise. We look forward to working with you again in the future! Best regards, Alisha North Valley Forge

Posted 1 month ago

“Amazing service throughout. John who came to measure up and fit , plus Ian who did the design and not least Julie who sends the invoices and up dates. Could not fault anything plus our new gate is amazing. Far exceeded expectations. Would highly recommend.”

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Posted 2 months ago

Dear Judy, Thank you so much for your glowing 5-star review of North Valley Forge! We greatly appreciate your feedback and recommendation. We are thrilled to hear that you received amazing service throughout your experience with us. John, Ian, and Julie are all fantastic members of our team, and it's wonderful to know that they left such a positive impression. We are delighted that your new gate exceeded your expectations and that you are pleased with the final result. Once again, thank you for your kind words and highest recommendation. We look forward to assisting you with any future needs. Best regards, Alisha North Valley Forge

Posted 2 months ago

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Posted 2 months ago

Dear JH/RW,Thank you so much for taking the time to leave us a fantastic 5-star rating for North Valley Forge! We sincerely appreciate your kind words and are thrilled to hear about your positive experience with our company. It brings us immense joy to know that you were pleased with the time and effort we put into designing the gates. Our team takes pride in ensuring that our customers receive the highest level of service, and we are thrilled that we were able to meet your expectations. Furthermore, we are delighted to hear that we kept perfectly to our promised time schedule. We understand the importance of timely delivery, and we make every effort to be reliable and consistent. Lastly, we couldn't be happier to know that our installer impressed you with their brilliance and dedication to perfection. Our team strives for excellence, and it's wonderful to receive such feedback. Thank you once again for your generous praise. We are honored to have provided you with gates of unparalleled quality, and we genuinely value your trust in our products and services. Best regards, Alisha North Valley Forge

Posted 2 months ago

“Excellent support from my first phone call with gate problem. Andy the technical support was really helpful over the phone in trying to help resolve the issue remotely, however still required site visit. Craig the engineer arrived as booked and was knowledgable, friendly and a pleasure to talk to. In all my communication I have found the staff to be very customer focused and willing to do what is necessary to resolve the problem with the least impact to the customer. Kelly organised everuthing quickly abd efficiently. Excellent after sales customer service and definitely recommend North Valley Forge.”

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Posted 4 months ago

Dear Rob, Thank you so much for your fantastic 5-star rating of North Valley Forge! We are thrilled to hear that you had such a positive experience with our team. We truly appreciate your kind words about Andy and Craig. They are both dedicated professionals who strive to provide excellent support and service to our customers. It's great to know that they were able to assist you in resolving the issue, even if it required a site visit. We take pride in our customer-focused approach, and we are delighted that our staff was able to swiftly and efficiently organize everything for you, thanks to Kelly's efforts. Providing excellent after-sales customer service is of utmost importance to us, and we are glad to hear that we met your expectations. Thank you again for your recommendation and for choosing North Valley Forge. We are grateful for your support, and we look forward to serving you in the future. Warm regards, Alisha North Valley Forge

Posted 2 months ago

“I ordered both gates and underground automation from North Valley Forge with the expectation that I could successfully install them both. I completed the installation after receiving what was enormous help from North Valley’s Craig McLaughlan. The quality of the gates, the Rogers Automation and Craig’s considerable help provided me with the means to achieve exactly what I wanted. I highly recommend North Valley Forge as being the very best.”

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Posted 5 months ago

Derek, Thank you so much, Derek, for your incredible 5-star rating of North Valley Forge! We sincerely appreciate your kind words and recommendation. We are thrilled to hear that you ordered both gates and underground automation from us, and that your installation was a success thanks to the enormous help of our dedicated team member, Craig McLaughlan. We take pride in providing top-notch products, such as our high-quality gates and Rogers Automation, to help our customers achieve exactly what they desire. It means the world to us that you consider North Valley Forge to be the very best. Thank you for choosing us and for taking the time to leave such a wonderful review! Best regards, Alisha North Valley Forge

Posted 2 months ago

“If you are thinking about getting gates the single best piece of advice I can give you is: use North Valley Forge. They were, quite literally, exceptional. Their designs, quality, range of options were all beautiful. What really, truly made them exemplary however was two things: 1) Customer Service. I have been a loyal customer of some of the most prestigious companies and shops in the country and the customer service I received from NVF was among the best I have ever had. Simply put: if you’re not 100% happy, neither are they. On the rare chance something is not 100% right, they WILL put it right. Without quibble, without trying to upsell, without delay. 2) Empowerment and effective problem solving. Far too many contractors/ tradespersons these days turn up, do what the tick sheet says, and hand you the bill. Not in this case. The people and specialists who work for NVF actually doing the installing clearly enjoyed what they did and enjoyed working for NVF. Best of all, they were empowered and trusted to use their experience and situational awareness to agree deviating from the plan with you as the project evolved- without ratcheting up the agreed price. This was to ensure you get the effect you actually want instead of the exact dimensions you agreed at the start of the process. They anticipate potential problems or benefits/ improvements well ahead of time and act accordingly. Head office would then be back-briefed that the plan had changed and it would be actioned happily. There was no micro-management, bureaucracy, or penny-pinching and profiteering. It was like working with genuine craftspeople as opposed to just contractors. It was an absolute delight to work with North Valley. I would, and have, recommend them to anyone with evangelical fervour, including you, dear reader.”

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Posted 7 months ago

Dear, Thank you so much for taking the time to leave us a 5-star rating for North Valley Forge. We truly appreciate your kind words and recommendation! 1) Customer Service. We strive to provide the best customer service possible, and we are thrilled to hear that your experience with us was among the best you have ever had. Our main goal is to ensure our customers' satisfaction, and we will always go above and beyond to make things right if anything is not 100% perfect. Your happiness is our priority! 2) Empowerment and effective problem solving. We believe in empowering our team members and encouraging them to use their experience and situational awareness to deliver the best results for our customers. We want to not only meet your expectations but exceed them. It's wonderful to hear that our installers enjoyed what they did and were able to work with you to achieve the effect you actually wanted, without any additional costs. We truly value our team and their craftsmanship. Once again, we want to express our gratitude for your fantastic review and for recommending us with such fervor. We are honored to have had the opportunity to work with you. Should you or anyone you know need our services in the future, please do not hesitate to reach out. Warm regards, Alisha North Valley Forge

Posted 2 months ago

“North Valley Forge , I would recommend this company for quality of work and service provided. John Fallon JSD IRONWORK SPECIALIST.”

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Posted 9 months ago

Hi John Thank you for your review!! :)

Posted 9 months ago

“NFV helped us design and then manufactured a stunning balustrade for our garden. It represents the wildlife seen in and around our pond and is a fabulous centre piece to our garden and talking point whenever we have visitors. It really did surpass expectations and we’re genuinely delighted with what they have achieved……they also made and fitted some wrought iron driveway gates which have also been personalised. All in all great to deal with and amazingly skilful iron workers. We can highly recommend NVF.”

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Posted 9 months ago

Hi Philip Roberts, Your review means a lot to North Valley Forge :) Thank you!!

Posted 9 months ago

“North Valley Forge gave me complete peace of mind throughout that everything would be done to quality, cost and deadline. They were extremely approachable and worked with me at every stage to choose, design and install my gates. I could not have been more impressed by their attention to detail and customer service. Needless to say the gates look amazing. Thank you!”

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Posted 9 months ago

Your review means a lot to North Valley Forge :) Thank you!!

Posted 9 months ago

“Project to automate my gates started with a presentation of the recommended product for the site and all questions answred to my satisfaction. The installation date was set, two days in all. The work was completed as per forecast and done professionally and tidily! Handover and instruction on operation of the gates was the final part of the project and I am completely satisfied with the result. Many thanks NVF.”

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Posted 10 months ago

Your review means a lot to North Valley Forge :) Thank you!!

Posted 9 months ago

“The work that was done to install a motor on my existing gate was excellent. Dave’s attention to detail was reassuring for me and nothing was too much trouble. I would highly recommend NVF.”

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Posted 10 months ago

Your review means a lot to North Valley Forge :) Thank you!!

Posted 9 months ago

“North Valley Forge designed and installed 2 sets of substantial wooden gates for us over 6 years ago. They have been transformative, giving us much needed privacy, security and looking very much in keeping with our Victorian house. Signing up to their service plan is highly recommended. Electrics and weather mean there are always unexpected issues, however NVF always deal with any isues really promptly and their staff are knowlegeable and super friendly. Just this week David came to look at one set of gats which weren't fully closing, resolving the matter quickly despite the dreadful weather. He's a credit to the company, along with Kelly in the office who is really efficient.”

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Posted 10 months ago

Hi Judith, Thank you so much on behalf of everyone here at North Valley Forge for your fantastic review! North Valley Forge is so pleased that you are happy with our service and we hope to be working with you for many more years :)

Posted 10 months ago

“I would highly recomend North Valley Forge!! The Whole team was very helpful, my driveway gates were more than what I expected and I am so pleased.”

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Posted 10 months ago

Thank you so much for choosing North Valley Forge to be apart of your project :)

Posted 10 months ago

“Good service,quality product and maybe not the cheapest but you you can see why when you compare the finished product to the cheaper versions I suspect it will outperform and last longer than the alternatives”

North Valley Forge 5 star review on 25th December 2023

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Posted 11 months ago

Hi Michael, I Hope you and your family had a very merry Christmas and wish you a happy new year. Thank you so much for your review and for letting North Valley Forge Make this amazing gate.

Posted 11 months ago

“I am so impressed with the gates. The quality is amazing and the men who fitted them are perfectionists. They worked so hard to ensure everything was spot on. I am thrilled with the results!”

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Posted 1 year ago

Thank you so much Sue, we are so pleased to hear that you are happy with your gates :)

Posted 1 year ago

“A high quality company with an outstanding ability to produce a high quality product and finishing. I was amazed at the detail of work and skill of the blacksmiths. I can highly rate this company for those wishing, as previously stated, a high and superb standard of work. Amazing and thank you.”

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Posted 1 year ago

Hi Ian, Thank you so much for your reviews we are so happy you are amazed with our work :)

Posted 1 year ago

“Excellent service, fitted an automatic drop bar on our electric gates very good work. Would definitely recommend.”

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Posted 1 year ago

Thank you Mike :)

Posted 1 year ago

North Valley Forge is rated 5.0 based on 21 reviews