We were a little reluctant at ordering a sofa from the internet as ideally we would have liked to try the sofa out for size before buying - but after many phone calls and questions we placed our order. Old boot weren't sure if they could make the Christmas deadline so again after many phone calls they finally said it would be with us at the beginning of Christmas week. It was in fact ready the first week of December - but we weren't ready - the building work hadn't been completed by then - so they rescheduled a new delivery date and everything went smoothly. I really can't recommend 'Old Boot' enough - nothing was too much trouble, the sofa is perfect, looks stylish and is comfortable including the bed and the service received before, during and after delivery is second to none. The 100% no quibble money back guarantee if you're not entirely satisfied is reassuring when you don't live near the show room as you know that if there's a problem or you just don't like it you can get your money back. But I bet no-one ever does that as I can't see why you wouldn't be happy with your sofa. Even the delivery guys were great - it was cold, dark, windy and wet - but they were really helpful and jolly, they carried it in, unpacked it and put it in place - unheard of these days - I've had other deliveries when the delivery man has refused to bring the item inside! So once again can't fault 'Old Boot' service - would 100% recommend them. Thanks guys ;)