We had looked at adverts for 'old boot' in home and garden magazines and always thought the sofas looked good. Originally rang and spoke to Karen who made me feel like I was talking to a friend. She understood that I was unsure about purchasing without seeing the products. I ordered samples which came the next day in a very smart pouch. After a couple of emails with Karen and Andy decided to order. Had decided on one but after speaking to Karen (again), I was feeling sorry for her by then, having to listen to me dithering, but her expert knowledge and advice changed our minds. I rang Andy to order on a Saturday afternoon and even though it was a busy day he took the time to explain the procedure of ordering and how we would be called and emailed with the progress of the order. We ordered a 3 seater Judge in rustic chocolate and Hector the chair in antique brown. They arrived yesterday exactly on time and the delivery guys rang about half an hour before arrival. They were very friendly, polite and very professional. All the packaging was removed and taken away. We could not be happier with them and 5 stars is not enough ! They are so well made and the leather is top quality. Testament to them is that my husband sent me a text saying that we should get another one ! He's right. Thank you Karen & Andy for your help and guidance in the purchase. Hopefully speaking to you soon no dithering this time !! Graham & Joyce :)