AWFUL - from start to finish! I have reported them to Trading Standards who are looking into wether this is a scam as they messed up all over the place. And clearly they pay for people to review highly (4.9 out of 5?!!!) to further deceive. Quick to take your money and say they are taking more. But you have to wait to find out your policy number, or indeed if you are covered. Never have I had an experience like this. Got name wrong (so am I insured) Delayed in confirmation/policy number (so am I ensured) You can not get hold of anyone on the phone or email. The chat is pointless, you may as well ask you teenager how their day was! They ask for proof of NCD. They state via letter (they are Doncaster, not 1950!) they can not read it? They then bombard with letters stating as no proof of NCD they are going to take another £200! And because you can not get hold of anyone, you are forced to cancel to which you get charged £100 (even within the 14 day cooling off period) To which the person on the chat (possibly a teen) States their policy, T&C's and fees are on their web site (offering no help) and to only find, the fees are not. And neither is a copy of their policy and T&C's! If this is what you get within 14 working days (stress/worry/agro/extra costs) then good luck if you ever did have to make a claim, you may as well not have bothered with insurance. Awful. Never experienced this in the 39 years (and I do have proof of NCB for all that time) I could go on but I want to warn you to use another insurance company because you will pay more using these, so save yourself the time