I received a flawed product (funko pop) from them recently, after more than a month of waiting, and sent them an email with pictures, asking for a solution or something, and there is no response. As others have said, this company is BS and have no customer satisfaction guarantee. They never get back to people, no matter how urgent your concern is. I don't even live in Australia, yet I took the risk of ordering from another country far from me, and they send something flawed and don't even respond to the concern; I messaged them on both twitter and through email. AVOID IT!