the bag is really beautiful an has a lot handy departments and space but -i have it only for a week and used it only 2 twice and the closing buckle is already ripped off, so the bag is not made for heavy duty like grocery shopping. -even the tiniest stains stay on the fabric and cannot be removed, not even with soapy water -customer service doesnt respond to any complain/email really disappointed, you can keep your 25% voucher, please refund because I guess a replacement is not possible when the website already says "sold out" what a joke! -I wont send it back when I as a customer have to pay for the return! bad service! I rather buy a higher priced premium bag, thanks