“I experienced excellent customer service and products from Spiral, having first seen the company on Facebook. With no previous experience, I took a chance and ordered their Transporter Deluxe Backpack and have not regretted it. Not only is the backpack exactly what I was hoping for - well made and functional, yet retaining a sleek modern look - but I was notified by email of a slight delay in my order and offered a choice of refund or free product by way of apology. Not all firms would do that, so I was impressed. The delay was only minor, yet Spiral obviously want to make an impression with their customer service, realising that is a certain way to help build a brand's reputation. They may be called Spiral but dealing with them was very straightforward.”
“I really needed a new backpack and saw Spiral suggested in an advert, the bag I bought is great value for money and looks great too, it's been really handy for 1-2 night stays/fits in plane overhead lockers no problem! Plenty of pockets and very comfortable to wear. The customer service is fab too 😌🌟”
“Had seen a number of social media marketing posts for Spiral, and always liked the styling and simplicity of its products. I was about to go on holiday, and needed a new backpack as my existing one finally fell apart.
I bought 2 products from Spiral and have been 100% satisfied by each - taking them to the beach, trips and just having a night out - they work really well. Easy to keep clean too ….. thankfully not had to test the water resistance so far 😉😉. So very happy with my purchase. Thanks.”
“Delivery was reasonable quick. There has been several follow up emails asking how I'm getting on with my purchase. One email offered me 25% off my next order so hence why I'm writing this”
“Very fast delivery, literally came the next day! Which I really appreciated because I wanted it so much - super happy.
Very easy to use website, plus gave 20% discount off through instagram!”
“1st bag sent had a faulty zip, contacted Spiral and another was dispatched straight away which arrived faster than the first.
Fantastic service, which was much appreciated as i needed the bag to travel that weekend”
