Almost all of my cards are never delivered, and whilst they are resent for free they still never arrive. I have opened multiple tickets with no refunds for services not received offered, and I have been forced to go legally through a resolution ombudsman for retrieving funds given over for service that has not been received. Customer service is non existent, and they do not want to offer refunds for their abysmal service that doesn’t deliver the cards themselves. Overall, pretty poor, and I’ve been told the yearly membership is non refundable, so my advice is don’t waste your time or money! Go elsewhere and use other methods, TouchNote is a shambles who steal customer money.