I have had an extremely frustrating experience with TouchNote. This was my first month of membership and one of my two cards never arrived. It was supposedly resent and an agent assured me it would arrive last week. Still nothing. There was an issue processing my debit card to purchase additional cards (my bank assured me it was with their system since the transaction didn't even appear for them) which I had to talk to three separate agents to try to resolve. I waited for my membership to renew on the 30th so I could send out a few important birthday cards since I wasn't able to purchase them separately only to find that my renewal date was pushed back from the 30th to the 1st and then the 2nd. I just checked my account and now I apparently have no premium membership...no email saying there was an issue processing my payment. I am very disappointed and frustrated and was relying on this service to help keep in touch with friends and family while living abroad.