I too had £47.99 taken from my account even though I straight away cancelled the subscription to stop this . I wrote them an email as advised by others and pointed out it should not have been taken, and also should not be in one lump sum if i had agreed . I threatened to go to trading standards. I received an email back with in 15 minutes. They are refunding the money as a good will and should be in my account within 10 days . Def contact them and state the misleading monthly payment ad I will never use this company again, I also had to ask for a account to be cancelled as only have a phone no computer, and you can’t cancel through the app