This was my first experience of Upcounsel and to say that it was attrocious would be the most positive thing I could say. They do not mention that the client is charged 8% on every invoice from the lawfirm - or if they now do, it is very hard to find. I questioned their first invoice which included a footnote stating: "† Lawyers offer discounted rates exclusive to UpCounsel. Our fees help maintain the platform and cover critical client benefits such as quality and insurance. The fees amount to 7% of your total invoice." When I questioned this, they responded (eventually) saying that it was to cover their admin and credit processing fees. Hold on - surely their clients should be paying that- i.e. the Lawfirms? I wouldn't expect to pay a building trade site to find a plumber, electrician, gardener etc. Would You? Anyway - their actual invoice included an 8% fee. I questioned that and they simply said, “Yeah sorry, our mistake it's 8% not 7%.” After terminating the law firm's services, Upcounsel kept trying to take funds from my Debit Card for "outstanding invoices". Invoices had been submitted by the law firm to top up their retainer. I told Upcounsel that I had terminated the law firm and thus was expecting a return of the remaining amount held in the retainer. It fell on deaf ears and they became rather persistent in chasing me for unpaid invoices. Both the lawfirm and Upcounsel ke[pt blaming each other. It took nearly two months to sort this out. Luckily, I had frozen my Debit card or they would have automatically taken more money. I dread to think how difficult it would have been to recover that!! My advice - avoid Upcounsel! They provide no value beyond what a simple Google search does! Their fees do NOT provide any client benefits (such as quality and insurance).