As a spiritual being here to spread light in the world, I try to have compassion when experiences are less than positive. However, I MUST speak out and warn people about my absolutely horrible experience with Vitality Extracts. I decided to try the product because of a "buy one, get one" promotion. It was my first time on the site. First mistake, there was a code I needed to enter to get the free bottle. When only one arrived, I was still excited to open it. I was immediately disappointed. I ordered frankincense oil. I have a vial of 30+ year old frankincense with a stronger scent. I am not exaggerating. Immediately initiated a refund. Found out I could only exchange. Due to the poor quality of the frankincense, I did not want to exchange, and because I did not include the BOGO code, they refused to send out the second bottle as advertised, even though they acknowledged after finding my order # that I indeed purchased during that sale. Finally, even though the extract is of poor quality, in my opinion, I asked if as a show of good business they could at least send the second bottle I purchased. They refused. I will NEVER purchase anything from this company again and will advise anyone looking for essential oils to steer clear of this company.