RED FLAG on this company.. Do not trust the positive reviews you see on site. This company will not help you if the issue is their fault. I initially ordered a lot from this company. It was a small amount in the beginning, the frankincense everybody was praising about. I don't feel any results and have been using faithfully for weeks at least twice a day. Will continue using maybe it will kick in. Well, biggest complaint is their customer service. Don't expect help from them if something goes wrong, even if its on their end. I ordered the buy one get one free (BOGOBIG ). I ordered $231 worth, wanted to stock up, because I trusted the reviews. Something happened on the ordering site. When I put in code, system completed my order, before I applied code. I tried to call and explained what happened, it was after hous and over the weekend. On Monday morning, after they opened, I sent email explaining and called. They sad they couldn't honor the buy one, get one free because there was a 48 hr window to contact them. It was the weekend and they were closed. No exception on their part. I am angry and disappointed, because I was cheated because their system failed. They did give me a small partial refund, but not equal to my 6 free items. Their customer service is rude, unresponsive and refuse to work with you. Just be careful with this company. Another thing, note their return is credit only. I had planned on being a long term customer, but will NEVER order or contact this company again. Also, I was introducing products to family and friends, but will spread the word not to buy.