Have been using various oils from this company for the past 6 months. When Turmeric was lost in the mail, they replaced it immediately. I have no issues with this company. They have great customer service so far. Been reading all these complaints but I have not experienced any of it so far. My experience has been wonderful. My puffy eyes using Frankincense Hemp & Skin Envy have a GREAT improvement. Frankincense. Hemp. Aches & Pains. Turmeric. Fantastic for arthritis and pain. The first month or two little effect. By the 3rd month of continuous use I'm no longer taking celebrex. My face and eyes getting compliments on the puffy eye decrease Stop bitching people. USE THE product! Use the online CS tab and their internal communication. Quick response and they honor their products!!!! Ann K.