These oils are FANTASTIC! The low reviews, here, have absolutely NOTHING to do with the efficacy of the PRODUCT. (1 person writes they won't cancel the order once shipped. Well DUH! They CAN'T cancel/stop something that's already gone.) Frankincense stopped my knee pain, bone on bone, immediately, JUST as well as the cortisone/lidocaine injections from my Dr's office. Hair Envy, helping the breakage Helichrysum has totally erased some spider veins. In fact, after an auto accident that landed me in a rehab center for a month, THIS is what an MD ordered to help heal a large hematoma of my knee. The PRODUCTS WORK! Customer Service, billing issues and other issues have nothing to do with the product.