Really bad company and i thought hermes/evri was bad this company takes the gold medal everytime ordered a lazy spa through b&m online first couple of days there was updates until it got into there local depot was assigned to a route twice in 11 days had enough as there own customer services could not help they said contact the shipper after a few more day's nothing was happening cancelled the order got money back a few hour's later xdp told b&m customer services the lazy spa was lost in depot big heavy box to go missing but to the person who is enjoying the spa in your back garden in the lovely weather have a cold beer for us