Had a time sensitive parcel which was meant to be delivered to me by this company. I got an email the day before delivery saying that they had it. I was told by the sender that it should be with me the next day. The next day I emailed for an approximate ETA and was told it wasnt coming "due to flooding". I rang up as there was no flooding near us and was told that they had delivered that day to HR1 and HR4 but werent doing HR2 due to flooding. I explained that the vast majority of HR2 had no flooding and the customer service lady agreed as her son lives here too, but they still said no. They had blocked the whole postcode area instead of checking where there were problems!!!!! Stupid thing is that HR1 had large areas that were underwater but HR2 had no flooding that day! Also they had to drive through HR2 to get to HR1 and HR4! Our house is less than 2 minutes drive from the road that they came on to get to HR1 and HR4! Three days later I am still waiting for my parcel and they still cant tell me a time for delivery which is meant to be today! TERRIBLE TERRIBLE TERRIBLE.