I purchased my watch on eBay, I only needed caseback screws from Xeric. When I was specific in text what watch I had and what screws I needed I was asked to send a picture of the watch to show the person I was talking to what it was. This wouldn't have been that concerning, except when I did finally get the screws, after having to check in months later as they had never arrived, they were either the wrong screws or manufactured poorly. The replacement screws I received were too tall on the head and dug into my wrist. So after my experience I just left the missing screws out rather than dealing with customer service again. The watch is ok, but has it's issues (battery doesn't last very long, ceracoat scratches easily, discoloration.". I just couldn't see myself seeking out another Xeric watch, definitely not at full retail. I'm also not sure why I got this email to review my recent purchase as the screw issue was over a year ago.