I received a badly cracked watch -- twice! This is the first negative review I've ever written about anything. I ordered this Xeric watch as a Christmas present and we opened it on Christmas Day to discover it was terribly cracked. I reached out to Xeric and they asked me to return the watch in exchange for a replacement. I was initially told that a new one would not be shipped until the damaged watch was received (not once I sent it). I was offered a $20 refund to cover the shipping costs or a $30 store credit (meaning I'd pay $20 in shipping out of pocket and a bonus of $10 to buy another one of their unreliable products). It's absurd to offer a $30 store credit when I'm meant to pay for the shipping for an item that arrived broken, but I digress. Fortunately, the customer service rep expedited the shipping process and for that I was appreciative. I have still not received a refund for the shipping of the first watch, three weeks after sending them the tracking number. The second watch arrived three weeks after shipping out the original one. Excitedly, I opened the box to discover this watch was cracked just as badly if not worse than the first one. Abysmal. In recap: I've waited five weeks for a watch that arrived broken twice, sent seven emails about it, will have to package/drive to/ship the box back a second time (hoping I'll get my $40 refunded) and will ultimately be watch-less.