Parcel tracked 4th January and apparently was in depot and announced that it would be delivered on the 5th No sign of any delivery driver in 5th On 6th January checked to find it had been delivered and signed for by someone with initials JS!!! at 1350hrs- no one in the household or any of the 4 other houses in the street has those initials or took delivery. Complained and learned via the robotic answer service that it had been signed for at that time and SatNav confirmed driver in right location at this time. Took this one stage further using live chat system and learned that it had now been delivered on the 2nd at 0937hrs but NOT signed for because of COVID-19 restrictions?!!! Checked with neighbours again - no one has taken it in Amazingly they will investigate internally by interviewing the driver!!!!! and get back to me via email within 24hrs So they’ve given me 2 different dates & times for when it was delivered despite it not being in the depot until the 4th yet delivered on 2nd but not signed for OR delivered on the 5th AND signed for So where is my parcel and what recourse do I have to get it??? Not filled with confidence